Terms and Conditions

Version 3.0. Effective Wednesday 28 October 2026. Previous versions are available on request from support@ukhypnosis.com.

Please read these terms before you book. They set out your rights and ours, and some information the law requires us to give you.

In these terms, “we”, “us” and “our” mean Mindease Limited. “You” and “your” mean the person booking with us, whether through our website or through a Course Advisor. If you have a question about any of this, email support@ukhypnosis.com.

Who we are

Mindease Limited, trading as Hypno-CBT® College and as The UK College of Hypnosis and Hypnotherapy. We are a company registered in England and Wales, company number 07119930. Our registered office is 167–169 Great Portland Street, 5th Floor, London W1W 5PF. Our VAT number is 177151404.

Mindease Limited is authorised and regulated by the Financial Conduct Authority (FRN 835198).

1. Introduction

1.1 By booking with us, on our website or through a Course Advisor, you agree to be legally bound by these terms.

1.2 These terms are available in English only.

1.3 You also agree to:

• our Privacy Policy;
• our Course Eligibility Criteria;
• our Risk-Free Start Guarantee page, as summarised in clause 11;
• the booking page or offer page for your course as it was when you booked, including the dates, format and fee shown; and
• any extra terms that add to or replace part of these terms for legal or regulatory reasons.

If any of these conflicts with these terms, these terms apply.

1.4 A “Consumer” is an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.

1.5 These terms are version 3.0. They apply to bookings made on or after 28 October 2026. If you booked before then, the version you accepted when you booked continues to apply to your booking, unless we agree a change with you or are otherwise lawfully entitled to make one. Previous versions are available on request from support@ukhypnosis.com.

2. Booking and acceptance

2.1 You place an order by paying at checkout, or by agreeing a booking with a Course Advisor who then takes your payment. Please check your order carefully before you submit it.

2.2 For digital content that is not supplied on a tangible medium (for example downloads and immediate online access), the contract is formed when we send you a confirmation email.

2.3 For the Diploma and our other courses, your payment is an offer to us. We accept it only when we send you a Confirmation of Acceptance email, after we have reviewed your application. If we do not accept you, we will refund your payment in full and cancel any remaining instalments.

2.4 Where stated, access to materials lasts for 12 months from the date of acceptance. Any renewal fee and period will be stated on the course page when you buy.

3. Prices, discounts and offers

3.1 The fee for your course is the fee shown on the booking page, or on the offer page or code you used, when you booked. Fees are in pounds sterling and include VAT at the UK rate.

3.2 Booking pages show the standard fee. Any discount, concession or special rate is applied with a coupon code at checkout, or by a Course Advisor when you book with them. A code applies only to the course, intake and payment option it was issued for, and only until its expiry date.

3.3 Concessions. Students, NHS staff, ex-armed forces and members of the British Psychological Society can claim the concession shown in Schedule 1. You must apply and show proof of eligibility before you book. A concession cannot be claimed after booking.

3.4 Regional prices. If you live outside the UK, a regional price may apply, based on your country of residence (not your nationality). A Course Advisor confirms the price and your country of residence before you book. Regional prices are for payment in full only.

3.5 Partner and group rates. We sometimes offer a rate to members of a named professional group or partner organisation, or to colleagues booking together. The offer page sets out who is eligible, the intakes covered, the payment option and the closing date. Unless the offer page says otherwise, these rates are for payment in full only.

3.6 Course Advisor discounts. A Course Advisor may offer you a discount code for a specific intake. These codes are for payment in full only and expire on the date given when the code is issued.

3.7 Scholarships and bursaries. These are awarded on application, against the criteria on our scholarships and bursaries page. Your award letter states the award, the course and intake it applies to, and the date by which you must book. An award is personal to you. It cannot be transferred, exchanged for cash or used for a different intake unless we agree in writing.

3.8 One offer per booking. Concessions, regional prices, partner and group rates, Course Advisor discounts, scholarships, bursaries and any other offer cannot be combined with each other or with any other discount. If you qualify for more than one, you pay the lowest single price you qualify for.

3.9 If a discount was applied to a booking that did not meet the offer’s conditions (for example, a concession code used without eligibility), you can either pay the difference between the price you paid and the price that applied to you, or cancel the booking and receive a full refund.

3.10 We may change our fees and offers at any time. A change does not affect a booking we have already accepted.

3.11 The per-stage prices for the Blended Diploma in Schedule 1 apply only when all three stages are booked together.

3.12 You can buy the Foundation in Evidence-Based Hypnosis (Stage 1) on its own, paid in full, at the price in Schedule 1. Students who have completed Stage 1 can then book the Diploma Completion Package at the price in Schedule 1. No discount, concession or other offer applies to either.

4. What your fee includes

4.1 Your fee includes the items listed for your course, format and intake on the booking page when you booked. For Diploma intakes starting in October 2026 or later, the items are in Schedule 1.

4.2 Anything not listed is not included. Where a booking page lists an item as charged separately (for example, on intakes before October 2026, the Level 5 assessment fee and printed materials), you pay it in addition to the course fee.

5. Professional Membership

5.1 Diploma fees for October 2026 intakes onwards include 12 months’ membership of the Hypno-CBT® Professional Hub from the start of your course.

5.2 When the 12 months end, your membership continues automatically at £19.99 a month, charged to the card you used at booking, unless you cancel before the renewal date. Members who chose the £195 annual option before 28 October 2026 stay on it until their renewal date. If they cancel, cancellation takes effect at the end of the year paid.

5.3 You can cancel at any time using the cancellation form at https://www.ukhypnosis.com/cancel-your-hub-request/ or by emailing support@ukhypnosis.com. Monthly membership ends at the end of the month already paid.

6. Admissions, eligibility and fitness to train

6.1 Our training is intensive and includes personal growth work. By applying, you confirm that you meet our Course Eligibility Criteria, which are on our website.

6.2 We may refuse admission to, or stop training, any student if, in our reasonable professional opinion, their taking part harms their own wellbeing or the safety or learning of others. Where reasonably practicable, we will talk to you about our concerns and consider reasonable adjustments first.

6.3 Paying fees, in full or by instalments, does not guarantee that you will pass the course or be certified. Certification is at the College’s discretion, based on assessment standards.

6.4 The Level 5 Higher Diploma in Cognitive Behavioural Hypnotherapy is accredited by NCFE as a Customised Qualification and benchmarked at Level 5. NCFE is an awarding organisation recognised by the qualification regulators for England (Ofqual), Wales (Qualifications Wales) and Northern Ireland (CCEA Regulation). This is an unregulated qualification and is not a nationally recognised qualification.

7. Payment options

7.1 You can pay for the Diploma in full when you book, or by the standard 12-month payment plan. Schedule 1 shows the amounts in force on 28 October 2026.

7.2 We provide payment plans directly. No third-party lender is involved. We add no interest or fees to a plan, so the plan total is the amount shown on the booking page.

7.3 The first payment is taken when you book. The remaining monthly payments are taken automatically from the card you used at booking, on the same date each month, until the plan is complete.

7.4 Discounts, concessions, regional prices and other offers are for payment in full unless the offer says otherwise (see clause 3).

7.5 Monthly payments are due whether or not you are actively studying. If you pause your studies, your payments continue.

7.6 If you withdraw after the 14-day cancellation period in clause 10, and the Risk-Free Start Guarantee in clause 11 does not apply, the remaining payments under your plan stay payable.

7.7 If a payment fails, we will tell you and try the payment again after 7 days. If it is still unpaid 14 days after its due date, we may suspend your access to course materials and sessions until it is paid. We charge no fee for a failed payment.

7.8 You can pay off the remaining balance of your plan at any time by contacting the office at support@ukhypnosis.com. We make no charge for early settlement. We may offer a discount for early settlement. Any discount is at our discretion and we confirm it to you in writing.

8. Deposits

8.1 Deposits are not part of our standard booking. On request, we may agree an optional deposit to reserve a place on the Level 5 Higher Diploma in Cognitive Behavioural Hypnotherapy and to hold the price advertised for that course at the time of payment. The deposit amount is agreed with your Course Advisor.

8.2 A deposit reserves your place and holds your price for 45 days from the date you pay it, or longer if we agree with you in writing (the “hold period”). Within the hold period, you must either pay the remaining balance in full or start a payment plan in order to go ahead with enrolment.

8.3 You can ask for your deposit back at any time during the hold period, for any reason, including if you simply change your mind. To ask, email support@ukhypnosis.com.

8.4 If you have not paid the balance or started a payment plan by the end of the hold period, we treat you as having cancelled and refund your deposit automatically, without you needing to ask, within 14 days of the hold period ending.

8.5 We make refunds under this clause to the original payment method.

8.6 If you go ahead with enrolment within the hold period, the deposit is deducted from the total course fee or, where you choose a payment plan, taken off your first payment or your first two payments, as agreed with your Course Advisor.

8.7 This clause is separate from, and additional to, your statutory right to cancel under clause 10. That right runs from the date of our Confirmation of Acceptance email, not from the date you pay a deposit.

8.8 Once you enrol and pay your balance or start your plan, your course fee is protected by our Risk-Free Start Guarantee (clause 11).

9. Dopple agreements made before July 2026

9.1 We no longer arrange finance through Dopple (Social Money Ltd). If you booked before July 2026 and paid through a Dopple credit agreement, that agreement continues on its own terms. It is a separate contract between you and Dopple.

9.2 For payments, early repayment or any other question about your credit agreement, contact Dopple using the details in your agreement. Please also tell us at support@ukhypnosis.com if you withdraw from the course.

10. Your right to cancel (statutory rights)

This clause covers your legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

10.1 You have the right to cancel this contract within 14 days of our Confirmation of Acceptance email, without giving a reason.

10.2 To cancel, email us at support@ukhypnosis.com before the 14 days end.

10.3 If you want your course to start within the 14 days (for example a Live Webcast that begins within 14 days of booking, or Online access from the next 1st of the month), we will ask you to confirm this when you book. If you then cancel within the 14 days, you pay for the part of the course we provided up to the time you told us, in proportion to the whole course. The Risk-Free Start Guarantee in clause 11 may give you a full refund instead. Where it does, you pay nothing.

10.4 Where a refund is due under this statutory right, we pay it within 14 days using the original payment method. Where you are paying by instalments, we refund the instalments paid, cancel the remaining payments and confirm this to you in writing.

10.5 After the 14 days, the full course fee is payable (for a payment plan, all remaining instalments), subject to the Risk-Free Start Guarantee in clause 11 and to clause 7.6.

11. Risk-Free Start Guarantee (voluntary)

This is our voluntary guarantee. It is separate from, and additional to, your statutory rights.

11.1 The guarantee applies to the Hypno-CBT® Diploma, to the Diploma Completion Package, and to any other programme our Risk-Free Start Guarantee page says is covered. It applies whether you pay the standard fee or a discounted, early-bird, partner (including Hungarian), scholarship, bursary or Course Advisor code rate. It does not apply to the Foundation in Evidence-Based Hypnosis (Stage 1) bought on its own.

11.2 If you decide the Diploma is not right for you, tell us in writing (an email to support@ukhypnosis.com is enough) within the guarantee period:

• Live Webcast: before the end of your third Live Webcast training day;
• Online: before the end of Module 3, or within 30 days of your course access being provided, whichever is earlier;
• Blended: the period for the format of your first stage, as above.

11.3 We will refund 100% of the course fee you have paid. If you are paying by instalments, we refund the instalments paid and cancel the remaining payments. We charge no administration or cancellation fee. We will confirm the refund in writing within 5 working days of receiving your request and pay it within 28 days.

11.4 You do not need to return any materials or complete an exit interview to receive a refund under this guarantee. We may invite you to give feedback. It is optional and does not affect your refund.

11.5 After the guarantee period ends, clause 10.5 applies.

11.6 The guarantee does not apply to Workshops or CPD courses unless we state that it does. Fees for these are non-refundable and non-transferable unless we cancel the event. This does not affect your statutory rights under the Consumer Contracts Regulations 2013, including any right to cancel within 14 days.

12. Changing format or dates

12.1 You can move a Diploma stage between Online and Live Webcast format without a fee, subject to places being available on the Live Webcast dates you choose.

12.2 You can move a booked Live Webcast stage to later dates without a fee, subject to places being available. If you booked an Online stage followed by a Live Webcast stage, we recommend allowing at least 8 weeks for the Online stage.

12.3 Moving dates does not extend the 12-month periods in clauses 2.4 and 5 unless we agree in writing.

13. Events beyond our control

13.1 We are not liable for failing to perform our obligations where the cause is outside our reasonable control.

13.2 Such events include internet service provider failures, server outages, video-conferencing platform outages, widespread power outages, industrial action and acts of God.

13.3 If a disruption lasts more than 14 days and we cannot reasonably deliver the affected part of your course, we will offer an alternative date or a proportionate refund for that part.

14. Limits on our liability

14.1 Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

14.2 We do not exclude or limit liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

14.3 Subject to clause 14.2, our total liability to you under or in connection with this contract will not exceed the total fees paid or payable by you for the relevant course or service.

14.4 We are not liable for business losses, loss of profit, or indirect or consequential losses.

15. Our role as a training provider

15.1 We are a professional education and training provider, not a regulator.

15.2 Our courses are for education and training. Certification by us is not a medical licence or a licence to practise psychotherapy or hypnotherapy in your jurisdiction.

15.3 You are responsible for making sure you have the legal right to practise, and any professional insurance you need, in your country or jurisdiction.

15.4 We are not responsible for the independent practice or treatment decisions of students or graduates.

15.5 Nothing in these terms limits liability that cannot be excluded by law.

16. Complaints

16.1 If you have a complaint about any part of our service, please contact us first at support@ukhypnosis.com.

16.2 If your complaint is about a Dopple credit agreement made before July 2026 (see clause 9), contact Dopple first, using the details in your credit agreement.

16.3 If we have not resolved your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk, 0800 023 4567) where it has jurisdiction.

17. Disputes and governing law

17.1 We will try to resolve any dispute with you quickly and fairly.

17.2 If you wish to take court proceedings, the courts of England and Wales have exclusive jurisdiction over this contract.

17.3 The laws of England and Wales apply to this contract.

17.4 Nothing in this clause limits any mandatory rights you have as a Consumer under local law to bring proceedings in your country of residence.

Version 3.0, effective Wednesday 28 October 2026. This version applies to bookings made on or after that date. Earlier bookings stay on the version accepted at the time (see clause 1.5). Previous versions are available on request from support@ukhypnosis.com.

Schedule 1: fees, inclusions and offers in force on 28 October 2026

This schedule records the figures that applied on the effective date. Booking pages and offer pages show current figures. A change to this schedule alone is recorded as a minor version.

Hypno-CBT® Diploma, standard fee (all formats, intakes from October 2026)

Foundation in Evidence-Based Hypnosis (Stage 1) and Diploma Completion Package

The Foundation in Evidence-Based Hypnosis (Stage 1) includes the Stage 1 training in your chosen format (Live Webcast or Online), one hour of one-to-one coaching, and four supervised practice sessions booked through Student Support. It does not include the Hypno-CBT® Helix, Professional Hub membership or the Level 5 Diploma assessment.

No discount, concession or other offer applies to the Foundation in Evidence-Based Hypnosis (Stage 1) or the Diploma Completion Package. The 2027 Super Early Bird is for the full Diploma only.

Included in the Diploma fee (intakes from October 2026)

• the Diploma training in your chosen format (Online, Live Webcast or Blended);
• one-to-one tutoring: 18 hours on the Online format; 6 hours on the Live Webcast format (1.5 hours of onboarding and 4.5 hours of one-to-one coaching);
• 12 months of supervised practice sessions, up to four a week;
• 12 months’ membership of the Hypno-CBT® Professional Hub, then £19.99 a month unless cancelled (clause 5);
• the Hypno-CBT® Helix;
• the Level 5 Diploma assessment fee;
• digital course materials, and printed materials on request (UK addresses only).

Standard concessions (payment in full; proof required before booking)

Regional prices (country of residence outside the UK; payment in full only): band 1 £4,495; band 2 £3,595; band 3 £2,995; band 4 £2,395. The countries in each band are listed at ukhypnosis.com/international-pricing/.

Time-limited offers open on 28 October 2026

• 2027 Super Early Bird: £4,990, pay in full only, closes 23:59 UK time on Tuesday 3 November 2026.
• Hungarian Psychologists rate: £3,895 (£3,495 for the November 2026 or January 2027 Live Webcast), pay in full only, closes 23:59 UK time on Friday 13 November 2026.