Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing you are not willing to agree to.
This contract sets out:
– your legal rights and responsibilities;
– our legal rights and responsibilities; and
– certain key information required by law.
In this contract:
• ‘We’, ‘us’ or ‘our’ means Mindease Limited; and
• ‘You’ or ‘your’ means the person using our site to buy services from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us by email at admin@ukhypnosis.com.
Who are we?
We are MindEase Limited (trading as The UK College of Hypnosis and Hypnotherapy and Hypno-CBT® College), a company registered in England and Wales under company number 07119930.
Registered office: 167–169 Great Portland Street, 5th Floor, London W1W 5PF.
VAT number: 177151404.
MindEase Limited is authorised and regulated by the Financial Conduct Authority as a credit broker, not a lender (FCA No. 835198).
1) Introduction
1.1 If you buy services on our site you agree to be legally bound by this contract.
1.2 This contract is only available in English.
1.3 When buying any services you also agree to be legally bound by:
1.3.1 our website terms and conditions and any documents referred to in them;
1.3.2 our Privacy Policy;
1.3.3 our Course Eligibility Criteria;
1.3.4 our Finance Terms, where a payment plan is selected (available at /finance-terms);
1.3.5 any extra terms which may add to, or replace some of, this contract for legal or regulatory reasons.
1.4 In these terms, ‘Consumer’ means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
2) Ordering services from us
2.1 You place an order by completing the payment or finance application at checkout. Please check your order carefully before submitting it.
2.2 For digital content not supplied on a tangible medium (including downloads and immediate online access), your order is accepted and the contract formed when we send you a confirmation email.
2.3 For the Diploma and other courses, payment or completion of a finance application constitutes an offer by you. Acceptance occurs only when we send you a specific Confirmation of Acceptance email following our review of your application. If you are not accepted, we will refund your payment in full, or arrange cancellation of any finance agreement with Dopple on your behalf.
2.4 Where stated, access to materials is granted for a fixed period of 12 months from the date of acceptance. Any renewal fee and renewal period will be stated on the relevant course page at the time of purchase.
3) Admissions, Eligibility and Fitness to Train
3.1 Our training is intensive and involves personal growth work. By applying, you confirm you meet our Course Eligibility Criteria, available on our website.
3.2 We reserve the right to refuse admission or discontinue training for any student if, in our reasonable professional opinion, their participation compromises their own wellbeing or the safety or learning of others. Where reasonably practicable, we will discuss concerns and consider reasonable adjustments before making such a decision.
3.3 Payment of fees, or entry into a finance arrangement, does not guarantee passing the course or receiving certification. Certification is at the discretion of the College based on assessment standards.
3.4 The Level 5 Higher Diploma in Cognitive Behavioural Hypnotherapy is an NCFE Customised Qualification. It is not a nationally regulated or nationally recognised qualification within the meaning of the Regulated Qualifications Framework. This will be clearly stated on any certificate issued.
4) Payment plans and finance
4.1 We offer a range of payment options for the Diploma, including pay in full, interest-free monthly plans, and longer-term finance plans subject to interest. Full details of current payment options and pricing are set out on our Fees page and our Finance Terms page (/finance-terms).
4.2 Interest-free plans (6 and 12 months) and interest-bearing plans (18, 24 and 36 months) are arranged through Dopple. Finance is subject to status and available to UK residents aged 18 or over. MindEase Limited acts as a credit broker in introducing you to Dopple and does not charge you a fee for this introduction. All credit decisions are made by Dopple, not by MindEase Limited.
4.3 Your credit agreement is a separate legal contract between you and Dopple. The terms of that agreement, including your rights and obligations as a borrower, are set out in the documentation provided by Dopple at the point of application.
4.4 If your finance application is declined, you may still enrol by paying in full or selecting an alternative plan, subject to availability.
4.5 Monthly payments under a finance plan are due whether or not you are actively engaging with the course. If you choose to pause your studies, your payment obligations under your finance agreement continue unless you exercise a right of withdrawal or early repayment in accordance with clause 5 below and the terms of your credit agreement.
4.6 If you withdraw from the course after the statutory cancellation period set out in clause 6, your finance agreement remains in place. You remain liable to Dopple for the outstanding balance unless you exercise early repayment rights. Please refer to your credit agreement and our Finance Terms page for further details.
5) Your right to withdraw from a finance agreement
5.1 If you enter into a regulated credit agreement with Dopple, you have the statutory right to withdraw from that credit agreement within 14 days of entering into it, without giving any reason.
5.2 To exercise this right, you must notify Dopple directly using the contact details in your credit agreement. You must also notify us at admin@hypno-cbt.com [UPDATE ON MIGRATION] so that we are aware of your intention.
5.3 If you withdraw from the credit agreement, you must repay the full amount of credit to Dopple within 30 days of giving notice of withdrawal. Interest may be charged by Dopple for the period between drawdown and repayment at the rate stated in your credit agreement.
5.4 Withdrawing from the credit agreement does not automatically constitute withdrawal from the course. If you also wish to withdraw from the course, you must do so separately in accordance with clause 6.
5.5 You may repay your finance plan early at any time by contacting Dopple directly. You may be entitled to a statutory rebate of interest under the Consumer Credit Act 1974.
6) Right to cancel the course (statutory rights)
This section applies to your legal rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
6.1 You have the right to cancel this contract within 14 days of our Confirmation of Acceptance email, without giving any reason.
6.2 To exercise this right, you must inform us by email at support@ukhypnosis.com before the 14-day period expires.
6.3 For digital content (downloads, instant access recordings), you will be asked at checkout to consent to immediate supply and to acknowledge that your statutory 14-day cancellation right will be lost once access begins.
6.4 Where a refund is due under this statutory right, we will process it within 14 days using the original payment method. Where payment was made via a finance plan, we will arrange cancellation of the finance agreement with Dopple on your behalf and confirm this to you in writing.
6.5 After the 14-day statutory cancellation period, no cancellation will be accepted and the course fee will be due in full, subject to clause 7 (Satisfaction Guarantee) and clause 4.6 above.
7) Satisfaction guarantee (voluntary)
This section applies to our voluntary Money Back Guarantee, which is separate from your statutory rights.
7.1 We offer a Satisfaction Guarantee for the Diploma and any other training programmes explicitly stated as covered on our Guarantee page. You may request a refund if you are dissatisfied with the training quality within 30 days after access to the course has been provided to you, or before the end of Module 3, whichever comes first.
7.2 To claim this refund, you must:
7.2.1 return all physical materials (manuals and any physical items supplied) at your own cost; and
7.2.2 complete an exit interview or questionnaire and submit the cancellation form.
7.3 Where a refund is approved under this guarantee and payment was made via a finance plan, we will notify Dopple and arrange cancellation of the outstanding finance balance. We will confirm this process to you in writing within 5 working days of approving your guarantee claim.
7.4 This Satisfaction Guarantee does not apply to Workshops or CPD courses unless explicitly stated. Fees for these are non-refundable and non-transferable unless we cancel the event.
8. Events beyond our control
8.1 We are not liable for any failure to perform our obligations where such failure is due to events beyond our reasonable control.
8.2 Such events include but are not limited to: internet service provider failures, server outages, video-conferencing platform outages, widespread power outages, industrial action, or acts of God.
8.3 If disruption continues for more than 14 days and we cannot reasonably deliver the affected element, we will offer an alternative date or a proportionate refund for the undelivered element.
9) Limitation of liability
9.1 Nothing in this contract affects your statutory rights under the Consumer Rights Act 2015.
9.2 We do not exclude or limit liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
9.3 Subject to clause 9.2, our total liability to you arising out of or in connection with this contract shall not exceed the total fees paid by you, or the total amount of credit advanced under any finance arrangement, for the relevant course or service.
9.4 We are not liable for business losses, loss of profit, or indirect or consequential losses.w to bring proceedings in your country of residence.
10) Training provider disclaimer
10.1 We are a professional education and training provider, not a regulator.
10.2 Our courses are for educational and training purposes only. Certification by us does not constitute a medical licence or a licence to practise psychotherapy or hypnotherapy in your jurisdiction.
10.3 You are solely responsible for ensuring you have the legal right to practise and any required professional insurance in your country or jurisdiction.
10.4 We are not responsible for, and do not assume liability for, the independent clinical practice or treatment decisions of students or graduates.
10.5 Nothing in these terms limits liability which cannot be excluded by law.
11) Complaints
11.1 If you have a complaint about any aspect of our services, please contact us in the first instance at admin@ukhypnosis.,com.
11.2 If your complaint relates to a finance arrangement with Dopple, you should contact Dopple directly in the first instance using the contact details in your credit agreement.
11.3 If a complaint about a regulated credit arrangement is not resolved to your satisfaction, you may refer it to the Financial Ombudsman Service, Exchange Tower, London E14 9SR, telephone 0800 023 4567, www.financial-ombudsman.org.uk.
12) Disputes and jurisdiction
12.1 We will try to resolve any disputes with you quickly and efficiently.
12.2 If you wish to take court proceedings, the courts of England and Wales will have exclusive jurisdiction in relation to this contract.
12.3 The laws of England and Wales will apply to this contract.
12.4 Nothing in this clause limits any mandatory rights you may have as a Consumer under local law to bring proceedings in your country of residence.
These terms and conditions were last updated May 2026 and supersede all previous versions.