Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.
This contract sets out:
• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.
In this contract:
• ‘We’, ‘us’ or ‘our’ means Mindease Limited; and
• ‘You’ or ‘your’ means the person using our site to buy services from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us by:
• email email@example.com (which is monitored Monday to Friday: 9 am to 6 pm)
Who are we?
We are Mindease Limited (trading as The UK College of Hypnosis and Hypnotherapy, a company registered in England and Wales under company number: 07119930.
Our registered office is at: 167-169 Great Portland Street, 5th Floor, London W1W 5PF
Our VAT number is: 177151404.
The details of this contract will not be filed with any relevant authority by us.
1.1 If you buy services on our site you agree to be legally bound by this contract.
1.2 This contract is only available in English. No other languages will apply to this contract.
1.3 When buying any services you also agree to be legally bound by:
1.3.1 our website terms and conditions and any documents referred to in them;
1.3.2 extra terms which may add to, or replace some of, this contract. This may happen for legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice;
All of the above documents form part of this contract as though set out in full here.
2 Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
2.1.1 read the acknowledgement email (see clause 4.3); or
2.1.2 contact us using the contact details at the top of this page.
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3 Your privacy and personal information
4 Ordering services from us
4.1 Below, we set out how a legally binding contract between you and us is made.
4.2 You place an order on the site by completing the payment at the check-out for the relevant course on which you want to enroll. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
4.3 When you place your order at the end of the online checkout process (eg when you click on the “pay now” button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
4.4 Where you purchase access to digital content such as a workshop or recording we will send you a confirmation email following receipt of payment, at which point your order will be accepted
4.5 Where you purchase access to a course or the Diploma, following receipt of your order we will send you a link to complete the student application and registration form, which must then be submitted to us, together with all supporting documentation referred to in the application form. We will review the application and determine whether we feel you are a suitable candidate for the course. If you are accepted on the course we will send you an email to confirm your acceptance and provide a link to create an account (Confirmation Email). We will also send out to you in the mail a course manual. In the event that we determine that you are not suitable for the course we will notify you in writing and refund your payment in full.
4.6 We may contact you to say that we do not accept your order. This is typically for the following reasons:
4.6.1 we cannot authorise your payment;
4.6.2 there has been a mistake on the pricing or description of the services.
4.7 We will only accept your order when we email you the Confirmation Email. At this point:
4.7.1 a legally binding contract will be in place between you and us; and
4.7.2 we will provide the services as agreed during the online checkout process.
4.8 Where set out in a course description that access to materials will be available for 12 months you agree and acknowledge that you will enter into a 12-month contract with us, and that, subject to making all payments for the courses when due, services and materials will be available to you for the duration of the contract period. Should you wish access to the materials following the expiry of the 12 month term a further payment must be made.
4.9 If you are under the age of 18 you may not buy any services from the site.
5 Right to cancel, refund and change fees
5.1 You have the right to cancel this contract within 14 days without giving any reason. However, subject to clauses 5.2 and 5.3 below, you do not have the right to cancel if you requested for us to start providing the services during the cancellation period and the services are performed during this period.
5.2 If you decide at any point during the 14-day cancellation period or during the first 48 hours of the course that the course is not suitable for you, you may cancel the contract by giving us notice in writing. We will refund the full amount paid by you, less the sum of £200.00 (£175.00 deposit together with an administrative fee) for single courses.
Diploma Money Back Guarantee
5.3 If you have purchased the Diploma course you may cancel subject to meeting the following deadlines:
5.3.1 within 72 hours of the start of the live webcast
5.3.2 up to the end of module 3 of the online or self led course OR within 30 days of your purchase (whichever comes first). After 30 days, no cancellation will be accepted and the course will be due in full.
In the event that you wish to cancel the Diploma within the timeline referred to above you must return all manuals and pendulums send to you in good condition and at your own cost if we posted them to you, and complete the exit questionnaire. Upon receipt of the manuals and pendulum we will refund your payment in full.
In orderd to qualify for the refund you must have started the course on time and, in the case of live webcast, attended the live course.
5.4 Workshop fees are non-refundable and non-transferrable. Non-attendance at a course or workshop is considered to be a cancellation with no notice, and no refund will be given.
5.5 In the event that a course is cancelled by us we will refund all fees paid, but will not be liable for any additional or related costs incurred by students.
5.6 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or email) using the contact details at the top of this contract. We may ask you to complete an interview in order for us to understand your reasons for cancelling and so that we may better serve future candidates on the course.
5.7 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.8 We will not start providing the services during the 14-day cancellation period unless you ask us to. When you place an order for services, you will be given the option to tick a box to request for us to start providing the services during the cancellation period. By ticking the box, you acknowledge that you will lose your right to cancel this contract once the services are performed. If you do not tick the box, we will not be able to start providing the services to you until the cancellation period has expired. We are not obliged to accept your request.
5.9 This means that if you requested for us to start providing the services during the cancellation period and the services are performed during this period, you lose your right to cancel (save for a cancellation in accordance with clause 5.2) and will be required to pay the full price under this contract even if the cancellation period has not expired.
Course Change or Transfer Fees
5.10 In the event that you wish to transfer to a different course you must give us notice in writing. In the event that you give us more than 14 days’ notice before the start of the course setting out your wish to transfer to a different course a fee of £175.00 per course will be charged. In the event that notice is given less than 14 days before the start of a course a fee of £300.00 per course will be charged.
6 Effects of cancellation
6.1 If you cancel this contract within the cancellation periods referred to in clause 5, we will reimburse to you all payments received from you (less the deposit fees referred to).
6.2 If you cancel this contract after the 14-day cancellation period or after the first 48 hours of the course starting, you must pay us
6.2.1 for the services we provided up to the time you told us that you want to cancel this contract, which will be an amount in proportion to the services performed up to that point in comparison with the full price under this contract
6.3 We will make the reimbursement without undue delay once you have returned all manuals and materials, and not later than 14 days after the day on which we are informed about your decision to cancel this contract, but only once you have returned all manuals and materials.
6.4 You are required to return all manuals and materials to us at your own cost, no reimbursement can made until we have received all manuals and materials in good condition.
6.5 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
7 Carrying out of the services
7.1 Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to restart the services as soon as those events have been fixed.
8.1 We accept the following credit cards and debit cards: Visa, Mastercard American Express We do not accept cash.
8.3 Your credit card or debit card will only be charged when you click the “pay now” button during the check-out process.
8.4 Where you select a monthly payment plan your credit card will automatically be charged the monthly fee every month of the monthly payment plan
8.5 All payments by credit card or debit card need to be authorised by the relevant card issuer.
8.6 Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5.
8.7 The price of the services:
8.7.1 is in pounds sterling (£) (GBP); (Or US$ dollars where specified)
8.7.2 includes VAT at the applicable rate
9 Nature of the services
9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example:
9.1.1 the services must be carried out with reasonable care and skill;
9.1.2 you must pay a reasonable price for the services, and no more, if you and we haven’t fixed a price for the services; and
9.1.3 we must carry out the services within a reasonable time, if you and we haven’t fixed a time for the services to be carried out.
10.1 You agree and acknowledge that by enrolling in any course offered by us we do not guarantee that you will pass the course or receive any accreditation for the course.
11 End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
12 Limit on our responsibility to you
12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
12.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed;
(b) were not caused by any breach on our part;
12.1.2 business losses; and
12.1.3 losses to non-consumers.
12.2 You are responsible for disclosing to us any mental or physical health problems that might affect your ability to participate in the course. The courses offered may not be suitable for people with a history of psychotic disorders or other psychiatric conditions. You should review the course eligibility criteria to ensure you meet the requirements for the course before applying.
13.1 We will try to resolve any disputes with you quickly and efficiently.
13.2 If you are unhappy with:
13.2.1 the services;
13.2.2 our service to you generally; or
13.2.3 any other matter,
please contact us as soon as possible.
13.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
13.3.1 let you know that we cannot settle the dispute with you; and
13.3.2 give you certain information required by law about our alternative dispute resolution provider. You may also use the online dispute resolution (ODR) platform to resolve the dispute with us.
13.4 If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
13.5 The laws of England and Wales will apply to this contract.
14 Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.