Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.
This contract sets out:
– your legal rights and responsibilities;
– our legal rights and responsibilities; and
– certain key information required by law.
In this contract:
• ‘We’, ‘us’ or ‘our’ means Mindease Limited; and
• ‘You’ or ‘your’ means the person using our site to buy services from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us by email at admin@ukhypnosis.com.
Who are we?
We are Mindease Limited (trading as The UK College of Hypnosis and Hypnotherapy, and Hypno-CBT®), a company registered in England and Wales under company number 07119930.
Registered office: 167-169 Great Portland Street, 5th Floor, London W1W 5PF.
VAT number: 177151404.
1) Introduction
1.1 If you buy services on our site you agree to be legally bound by this contract.
1.2 This contract is only available in English.
1.3 When buying any services you also agree to be legally bound by:
1.3.1 our website terms and conditions and any documents referred to in them;
1.3.2 our Privacy Policy (we process personal data in accordance with this policy);
1.3.3 our Course Eligibility Criteria;
1.3.4 any extra terms which may add to, or replace some of, this contract for legal or regulatory reasons.
1.4 Definition of Consumer: Consumer: In these terms, ‘Consumer' means an individual acting for purposes wholly or mainly outside their trade, business,
craft or profession.
2) Ordering services from us
2.1 You place an order by completing the payment at checkout. Please check your order carefully before submitting it.
2.2 Digital Content Acceptance: For digital content not supplied on a tangible medium (including downloads, apps where applicable, and immediate online access), your order is accepted and the contract formed when we send you a confirmation email.
2.3 Courses/Diploma Acceptance: Payment constitutes an offer by you. Acceptance occurs only when we send you a specific ‘Confirmation of Acceptance' email following our review of your application. If you are not accepted, we will refund your payment in full.
2.4 12-Month Access: Where stated, access to materials is granted for a fixed period of 12 months. Any renewal fee and the renewal period will be stated on the relevant course page at the time of purchase.
3) Admissions, Eligibility and Fitness to Train
3.1 Our training is intensive and involves personal growth work. By applying, you confirm you meet our Course Eligibility Criteria (available on our website).
3.2 We reserve the right to refuse admission or discontinue training for any student if, in our reasonable professional opinion, their participation compromises their own wellbeing or the safety/learning of others. Where reasonably practicable, we will discuss concerns and consider reasonable adjustments before making such a decision.
3.3 Payment of fees does not guarantee passing the course or receiving accreditation. Certification is at the discretion of the College based on assessment standards..
4) Right to Cancel (Statutory Rights)
This section applies to your legal rights under the Consumer Contracts Regulations 2013.
4.1 You have the right to cancel this contract within 14 days without giving any reason.
4.2 To exercise this right, you must inform us by email at admin@ukhypnosis.com.
4.3 Digital Content Exception: For digital content (downloads, apps, instant access recordings), you will be asked at checkout to consent to immediate supply and acknowledge that your statutory 14-day cancellation right will be lost once access begins (meaning when the download link is used or streaming is first activated).
4.4 Refunds: Where a refund is due under this statutory right, we will process it without undue delay (within 14 days) using the original payment method.
4.5 Services started during the period: If you requested us to start providing services (e.g. training) during the 14-day cancellation period, you must pay us an amount which is in proportion to what has been performed until you communicated your cancellation.
5) Satisfaction Guarantee (Voluntary)
This section applies to our voluntary ‘Money Back Guarantee' which is separate from your statutory rights.
5.1 We offer a Satisfaction Guarantee for the Diploma and any other training programmes explicitly stated as covered on our Guarantee page. You may request a refund if you are dissatisfied with the training quality, subject to the specific deadlines set out on that page (typically within 30 days of purchase OR before the end of Module 3, whichever is sooner).
5.2 To claim this refund, you must:
5.2.1 Return all physical materials (manuals/pendulums) at your cost; and
5.2.2 Complete an exit interview/questionnaire.
5.3 Refunds under this specific Guarantee are subject to a £200 administrative fee to cover materials and setup costs.
5.4 Workshops & CPD Excluded: This Satisfaction Guarantee does not apply to Workshops or CPD courses unless explicitly stated otherwise. Fees for these are non-refundable and non-transferable unless we cancel the event.
6) Events Beyond Our Control
6.1 We are not liable for any failure to perform our obligations where such failure is due to events beyond our reasonable control.
6.2 Such events include, but are not limited to: internet service provider failures, server crashes, video-conferencing platform (e.g. Zoom) outages, widespread power outages, industrial action, or acts of God.
6.3 Remedy: If disruption continues for more than 14 days and we cannot reasonably deliver the affected element, we will offer an alternative date or a proportionate refund for the undelivered element.
7) Limitation of Liability (Financial Cap)
7.1 Nothing in this contract affects your statutory rights under the Consumer Rights Act 2015.
7.2 We do not exclude or limit liability for death or personal injury caused by our negligence, or for fraud.
7.3 Subject to clause 7.2 and to any liability which we cannot limit or exclude by law, our total liability to you arising out of or in connection with this Contract (whether in contract, tort including negligence, or otherwise) shall not exceed the total fees paid by you for the relevant Course or Service.
7.4 We are not liable for business losses, loss of profit, or indirect/consequential losses.
8) Training Provider Disclaimer
8.1 We are a professional education and training provider, not a regulator.
8.2 Our courses are for educational and training purposes only. Certification by us does not constitute a medical license or a license to practice psychotherapy or hypnotherapy in your specific jurisdiction (including the USA).
8.3 You are solely responsible for ensuring you have the legal right to practice and typically required insurance to treat clients in your country or state.
8.4 Independent Practice: You are responsible for your own professional practice and compliance with laws. We are not responsible for, and do not assume liability for, the independent clinical practice or treatment decisions of students or graduates.
Nothing in these terms limits liability which cannot be excluded by law.
9) Disputes & Jurisdiction
9.1 We will try to resolve any disputes with you quickly and efficiently.
9.2 If you want to take court proceedings, the courts of England and Wales will have exclusive jurisdiction relation to this contract. This means that all legal proceedings must be brought in the courts of England and Wales.
9.3 The laws of England and Wales will apply to this contract.
9.4 Consumer Note: Nothing in this clause limits any mandatory rights you may have as a Consumer under local law to bring proceedings in your country of residence.
Terms and Conditions version 2
Updated 4th February 2026